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Reasons for blocking

(вопрос) How to find out the reason for the ban?​

In case of blocking, you’ll see a notification in your personal account. Ban history is available in the settings.

(синяя звезда) The main reasons for getting a ban:​

  • KeyDoesntExist (multiple requests without a key / with an invalid key)
  • ZeroBalance (multiple requests with zero balance)
  • WrongTaskId
    • when exceeding the limit of the 120 requests per task
    • multiple requests to getTaskResult with wrong TaskId
  • BadProxy (multiple requests with a banned proxy)

Users receive a ban for repeated actions for a limited period of time.

(синяя звезда) When will the ban be removed?​

The duration of the block is 10 minutes, provided that you do not continue to break the rules described above.

I am constantly banned. What should I do?

The reason is that your app/script sends multiple incorrect API requests.

I am a user

If you are not the developer of the app/script that sends captchas, contact their support and explain that the captcha recognition service blocks you for multiple incorrect requests (read the explanation of the reasons for getting a ban).

I am a developer

If you are a developer, make changes yourself according to the rules and limits.